Mapperley mum’s nightmare after moving into ‘hell-hole’ home with mould and smell of urine

A mum-of-two says she is living in a “hell-hole” home which has a mould problem and a strong smell of urine.

Shannon Higgins only moved into the property on Gardenia Grove in Mapperley last month, with her daughter, son and pet Rottweiler.

She says her new home, which is managed by housing association EMH Homes, was riddled with problems as soon as she began living there.

And, despite multiple complaints in the five weeks she has been living there, the 25-year-old said they have all fallen on deaf ears.

Ms Higgins, whose daughter is deaf and has asthma, is worried about potential health risks that the poor conditions may be creating for her.

She told Nottinghamshire Live: “I have rang up EMH 21 times in five weeks asking for someone to get back to me.

“I never heard back. The cleaner even told my neighbour before I moved in that there is a really bad smell in the house. I have had the carpets laid and it absolutely stinks. I’ve been reporting that for five weeks.”

Shannon Higgins, 25, pictured at her home in Mapperley, Nottingham.
Shannon Higgins, 25, pictured at her home in Mapperley, Nottingham.

Ms Higgins also raised concerns about her hot water tap, which she said was pointing the wrong way and was broken.

She added the window seals were also broken, with damp around the windows of the house.

“I have quite my job because I can’t leave my house,” she continued.

“It has so much that needs doing to it. These things have an affect on my daughter.

“My daughter means everything to me and I won’t let it happen again.

“It is a hell-hole. It’s unsafe for my children. They don’t want to repair anything.”

On Tuesday (October 19), Christine Ashton, executive director of housing at EMH Homes, said :“We are sorry to hear of Ms Higgins experience and sincerely apologise for not getting in touch with her sooner in relation to the issues raised with us.

“We have spoken to Ms Higgins and one of our surveyors has visited her home today to undertake an assessment of the repairs work reported. We will continue to work closely with Ms Higgins to get matters resolved.”

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