A statement issued by the team behind a half-completed Christmas event in Nottinghamshire has confirmed the spectacle will now not go ahead.
Organisers of the North Pole Experience at Thorseby Park confirmed they had taken the decision with ‘deepest regret and sadness’, adding it was due to ‘unforeseen circumstances’.
The news comes after parents vented their frustration at a lack of communication from the company after the event failed to start at its planned date at the start of November.
Thoresby Park also said they were seeking legal advice as the set-up on the grounds is ‘half completed’, but hasn’t yet opened.
The organisers published a copy of an email sent to customers on their website on November 30, which reads: “Our team have worked tirelessly over the past 12 months to build, create and deliver a magical experience for families this season.
“With every obstacle thrown at our team we have overcome it however we are now in a position that unfortunately leads to this situation we are in now. From all of us we do sincerely apologise as we understand the heartbreak and stress this will cause to you.
“Unfortunately we are not in a position to be able to provide you with further details at this moment in time.
“All ticket holders have been contacted via email and the only communication channel available is through firstname.lastname@example.org.”
Among the people due to attend the experience was John Clark, 29, who works in finance and planned to travel from Cleethorpes in North East Lincolnshire with his family including three kids, aged nine, eight and six.
He had bought tickets to attend on December 11.
John said: “We have no idea what’s going on, we’ve tried to contact the company but haven’t heard anything back from them on any format.
“It’s so frustrating, especially as I paid £31.99 a ticket for five tickets, two for my wife and I and three for my kids, with no option to buy cheaper tickets for them.
“The biggest thing for us isn’t about the money, and others are of the same opinion, in that everywhere else is fully booked at this time of year, we were looking forward to it as our main Christmas event for our kids to see Santa.
“But now that’s going to be almost impossible.”
To read all the biggest and best stories first sign up to read our newsletters here.