Well, times are surely changing. commercial airline Border remove customer service by phone.
Callers now hear an automated message when calling the airline’s 800 number: “We offer the lowest fares in the industry by operating our airlines as efficiently as possible. We want our customers to operate efficiently too, that’s why we make it easy to find what you need on FlyFrontier.com or our mobile app. We also have a chat service.
There is no option to speak to an agent.
Frontier Airlines is currently $200 million in debt as it owes refunds to passengers and as of last week it ended the provision of customer service by phone.
“We’ve found that most customers prefer to communicate through digital channels,” the discount carrier said. “Customers can visit our website and initially interact with a chatbot that provides answers to common questions. If live agent assistance is needed, we have live chat available 24/7. 7. Customers can also chat with us via common social media channels and Whatsapp.